Rules of Social Media

This last week, we won a new piece of business for a client that wants to get into social media. While very satisfying to win the business, we put a lot of time and energy into educating the client. And to be fair, social media is more difficult to understand than media relations.

Media relations = asking a reporter to write good things about your client
Social media = something completely different and depending on who you ask, you'll hear differing opinions as to what it really is. Watch for my next posting which will talk more about social media

But in the interests of not getting overly academic in this blog posting, I just wanted to dispel some common internet marketing myths - each of which were instrumental in us winning this new piece of business:

1. Internet marketing is expensive—You don’t have to spend tens of thousands of dollars to start building a profitable online presence. There are several inexpensive things you can do right now to immediately grow your online presence and to attract targeted traffic to your website.

2. You need a flashy website to be successful—While a flashy website might make the designer pat himself on the back, these designs rarely lead to an increase in sales. Sure, a professional-looking design is important, but what really makes a quality design is one that adheres to web usability best practices, contains simple navigation, and is laid out cleanly.

3. Internet marketing isn’t good for B2B services—Over $650 billion was spent on online B2B transactions in the U.S. alone last year. Spending continues to grow in spite of the recession. If you offer services to businesses, a strong online presence is essential to your success.

4. High search engine rankings mean high sales volume—Getting decent search engine placement is only half of the battle. What you do with that traffic is what’s really important. Your landing pages need to be designed to maximize conversions. Otherwise, visitors will just click the “back” button on their browser as soon as they land on your site.

5. Social media is a waste of time—A growing number of companies are finally starting to see the light, realizing social media marketing isn’t just a passing fad. When done properly, social media marketing is an effective way to increase brand awareness, build links to your website, learn more about your target audience, and enhance your credibility with consumers.

6. Once I achieve good search rankings, I can stop trying—Wrong. Just because you have top search engine placement for your keywords doesn’t mean you can take your foot off the pedal. The search engines are constantly changing their algorithms and updating their results to provide their users with the most relevant results possible.

7. Quantity of traffic is all that matters—Traffic stats are what the snake oil internet marketing salesman almost always hide behind. They show clueless clients how they’ve exponentially increased the traffic to their site, convincing them that they’ve done their job. Here’s the thing: anyone with even the slightest knowledge of internet marketing can increase traffic to a website. That’s not what matters. What matters is the quality of the traffic you attract. What’s the point of tricking a bunch of people into viewing your website who have no interest in your products or services? Quality of traffic and conversion rates are far more important than quantity of traffic.

To our new client - welcome aboard. It's now 1:49am - and I am signing off for the day