Just a few minutes ago,. I had occasion to call the company we use for conference calling on behalf of our clients. They’re a great company, Premiere Conferencing. Please see http://www.premiereglobal.ca/en/. We have been using them for a few years and we are very happy. We like their pricing. We like their quality. So?
Well, I needed to call them. Armed with our latest bill, I searched and searched for a number to call. Alas, there was email and snail mail … no-one to call.
Hello? You’re in the phone business no??
So I Googled the company and found them easily. Thanks Google! I spoke to as very helpful agent, Jeff Fraser. He was excellent – answered all my questions and made the necessary changes to my account. Pronto and without issue.
I have also sent a fast note to the company’s Canadian GM (Timothy Lang) bringing this to his attention. Rule 1: Make it easy, no … very easy for your customers to reach you in any way they choose.
Let’s see if they hear me. Stay posted!
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1 comment:
Hi John,
Thanks for the feedback. We hear you loud & clear.
I know you've spoken with Tim already, but here are some more ways to simplify things in the future:
• Press *0 from any conference call to speak with an Operator
• Canada Client Services URL: www.premiereglobal.ca/en/about-us/contact-us.asp
• Client Services Support Line (24/7): (888) 563-4743
• Billing Support (9-5 EST M-F): (800) 596-3380
Apologies for any inconvenience & thanks again for bringing this to our attention!
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