Just a few minutes ago,. I had occasion to call the company we use for conference calling on behalf of our clients. They’re a great company, Premiere Conferencing. Please see http://www.premiereglobal.ca/en/. We have been using them for a few years and we are very happy. We like their pricing. We like their quality. So?
Well, I needed to call them. Armed with our latest bill, I searched and searched for a number to call. Alas, there was email and snail mail … no-one to call.
Hello? You’re in the phone business no??
So I Googled the company and found them easily. Thanks Google! I spoke to as very helpful agent, Jeff Fraser. He was excellent – answered all my questions and made the necessary changes to my account. Pronto and without issue.
I have also sent a fast note to the company’s Canadian GM (Timothy Lang) bringing this to his attention. Rule 1: Make it easy, no … very easy for your customers to reach you in any way they choose.
Let’s see if they hear me. Stay posted!
Hi John,
ReplyDeleteThanks for the feedback. We hear you loud & clear.
I know you've spoken with Tim already, but here are some more ways to simplify things in the future:
• Press *0 from any conference call to speak with an Operator
• Canada Client Services URL: www.premiereglobal.ca/en/about-us/contact-us.asp
• Client Services Support Line (24/7): (888) 563-4743
• Billing Support (9-5 EST M-F): (800) 596-3380
Apologies for any inconvenience & thanks again for bringing this to our attention!